Terms of Use

Indivi, referred to as ‘we,’ ‘us,’ or ‘our’ throughout this document, operates under the legal entity Healios AG. Indivi is a registered Doing Business As (DBA) name of Healios AG. By accessing and using this website, you agree to be bound by these terms and conditions as outlined below. Please be aware that any reference to ‘Indivi’ within these terms pertains to the services provided by Healios AG under the Indivi brand.

Welcome to the Healios AG (Healios) Internet Website. Please read our Terms of Use carefully before accessing and using our Internet pages. By using our Internet Website you agree to these Terms of Use. If you do not wish to be bound by these Terms of Use, you may not access or use the site. The Privacy Policy is an integral part of these Terms of Use. You can find them on this Internet page via the link in the footer.

Information offers

On the Healios Website we inform you about the company, our products and services. We expressly point out that the references and information on these Internet pages do not contain any advice on treatment. In case of health problems, you should consult a physician. Only the attending physician can make a diagnosis and initiate the necessary therapies.

Healios reserves the right to amend, supplement or delete these Terms of Use, contents, links or references on this Internet Website at any time and without giving prior notice. The current version of the respective Terms of Use can always be found on this page of the Internet Website. You agree to review these Terms of Use periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the agreement as may be modified from time to time. The last update of these Terms of Use was April 8, 2021.

The services shown on this Internet Website may not be available in your country or not be approved. From this information you cannot deduce that the corresponding products and conditions will be available in your country in the future. Please contact us for detailed data on the available services.

No Warranty

Your use of the Healios Website is at your own risk. The Healios Website, together with all content, information and materials contained therein, is provided “as is” and “as available” “, without any representations or warranties of any kind. Any materials, information or content accessed, downloaded or otherwise obtained through the use of the Healios Website is done at your own risk and Healios is not responsible for any damage to your computer systems or loss of data that results from the download of such material. Healios and its affiliates expressly disclaimer all representations or warranties of any kind, whether express or implied, with respect to the Healios Website, and all materials, information, content and functionalities contained herein, including but not limited to warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Healios does not warrant the accuracy, timeliness, completeness, security, reliability or availability of the Healios Website or the information or results obtained from use of the Healios Website, or that the Healios Website will be available at all times, or is virus-free or error-free.

No Liability

To the fullest extent permitted by law, in no event shall Healios or our affiliates, or any of our directors, employees, contractors, service providers or agents have any liability whatsoever to any person for any direct or indirect loss, liability, cost, claim, expense or damage of any kind, whether in contract or in tort, including negligence, or otherwise, arising out of or related to the use of all or part of the Healios Website, or any links to third party Websites.

You are solely responsible for acquiring and maintaining such electronic devices and equipment that can handle and will allow you to access and use the Healios Website and for taking adequate and appropriate data security measures in accordance with good industry practice to protect yourself against fraud or cyber-attacks on a continuous basis (e.g. by using the most recent browser versions, and installing recommended security patches and up-to-date anti-virus programs and firewalls). Healios specifically disclaims all liability for any tampering with any user’s computer system by unauthorized parties, or for losses or liabilities suffered by any user arising from viruses or attacks by hackers.

In no event will Healios or our affiliates, or any of our officers, directors, employees, contractors, service providers or agents be liable for any incidental, special, punitive or consequential damages howsoever caused arising out of the use of the Healios Website, its content, or the inability to use the Healios Website.

This disclaimer of liability applies to any and all damages or injury, including those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, or unauthorized access, whether for breach of contract, tortious behaviour, negligence or under any other cause of action.


Healios makes no representations whatsoever about any other Website which you may access through this one or which may link to this site. When you access a non-Healios Website, please understand that it is not otherwise associated with Healios, and that we have no control over the content on such outside the Healios Website.

By linking, Healios does not express an opinion on the content of the Internet pages of third parties. We accept no responsibility for the content or availability of external Internet pages and are not liable for their compliance with applicable laws or for damage or disadvantages that you may incur as a result of using such content or solely as a result of access to these pages. Links to other Internet pages are provided for the sole purpose of facilitating the use of our Internet pages.

Copyright and other intellectual property rights

All contents of these Internet pages, such as texts, images, photographs, illustrations, graphics, logos, symbols, names, product and company names are protected by copyright. You are permitted to view the Internet pages and the information and data displayed on these on the screen. You may print, copy, download and save the contents if the following conditions are met:

  • Their use is limited exclusively to your private, non-commercial use or occurs in connection with a business interaction with Healios.

  • You shall refrain from any alterations to the content, the references to copyrights or legally protected trademark rights.

  • You shall not publish the content you use on other Internet Websites or media.

For any other use beyond this, in particular for any commercial use, you require the prior written permission of Healio


We look forward to hearing your opinion on our products and our Internet Website and would also be pleased to send you further information material. You can contact us via the contact form on our Internet Website, by e-mail or by telephone. You can find information on how we handle your data in our Data protection declaration. E-mails and messages you send via a web form are not encrypted. We cannot prevent such transmitted contents from being viewed and changed by third parties under certain circumstances. Transmission is therefore at your own risk.

Binding commitment

All information and materials published, distributed or otherwise made available on the Healios Website are provided for informational purposes, for your non-commercial, personal use only. No information or materials published on the Healios Website constitutes a solicitation, an offer or a recommendation.

Messages you send to Healios via the Internet page or by e-mail have no legal effect. We will endeavour to process your delivered messages within a reasonable deadline, but we do not guarantee that they will be processed within the time period requested by you. In particular, you may not interpret a delayed reply or non-response to such messages as either legal consent or rejection by Healios.

Social bookmarks

The Healios Website may contain social bookmarks which are identifiable by means of their respective buttons. Social bookmarks allow users of certain social media platforms to post links to selected Healios web pages on their social media accounts in order to bookmark them or share them with their social media contacts. If you use social bookmarks, you will be sending personal identifying data to the respective social media platform. Any comments or activity made by or carried out by persons using social bookmarks is not controlled, endorsed or monitored by Healios and Healios shall not be responsible or liable for such. Persons who share Healios communications via social bookmarks are not authorized to speak for or represent Healios and their views and opinions must be regarded as strictly their own and not Healios’. In addition, the provisions in these Terms of Use relating to Links also apply to social bookmarks.

Severability clause

To the extent that any provision of these Terms of Use is found by any competent court or authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision shall be deemed to be severed from these Terms of Use but such finding shall not affect the validity, lawfulness or enforceability of the remainder of these Terms of Use in that jurisdiction, nor shall it affect the validity, lawfulness or enforceability of these Terms of Use in any other jurisdiction.

Conflict with additional terms

Certain web pages, services or areas on the Healios Website may contain additional terms, conditions, disclosures and disclaimers (collectively, the “Additional Terms”). In the event of a conflict between these Terms of Use and the Additional Terms, the Additional Terms will govern for those web pages or areas.